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Who it's for

Your organisation is not a template.

The Managed Desk runs on one platform, but the way it is set up is not generic. A five-site clinic group, a council, a training provider and a 40-person engineering firm all need a different queue, different approvals and a different report at month end. So we configure the desk around your work — rather than handing you a workbook and wishing you luck.

01 · Health & multi-site clinics

When the desk has to know which practice you are standing in.

Clinical teams do not have time to explain which site they are at, which practice manager owns the printer, or whether the laptop is on a warranty. The desk carries that context itself, so a request raised at 8am is already routed to the right place with the right asset attached.

  • Every request tagged to its site, practice and the person who raised it — no re-explaining
  • Devices, licences and warranties tracked against the clinician using them, so leavers and transfers do not leave kit behind
  • Reporting by site and by service, ready for practice managers and accreditation reviews
  • Patient records stay in your clinical systems. The desk manages the IT around them, not the health record itself
Book a 20-minute demo See the platform
Multi-site · 5 practices
Requests by site · this week
Demo workspace
SiteService
CS
Carlton South
11 open · 2 nearing SLA
On site
GE
Geelong Central
6 open · 1 waiting on parts
Parts
BA
Ballarat
3 open · all first contact
On track
WR
Warrnambool
2 open · remote only
New
02 · Government, councils & publicly funded bodies

Procurement-ready, with the evidence to match.

Public sector buyers have to satisfy themselves about hosting, access control, data ownership and what happens at the end of the contract. Those answers are written down here rather than discovered in a first meeting — hosting, the security schedule, the DPA and the attestation status, all in the pack.

  • Australian data residency, with the hosting region named plainly
  • MFA enforced for every account, role-based access, and an audit trail on who saw what
  • Full export of tickets, assets and knowledge at any time, in an open format
  • A written capability statement, security schedule and DPA — with the attestation status, scope and dates stated plainly
Request a proposal Read the security notes

What a public sector buyer normally asks for

  • Hosting region and data residency
  • Identity, MFA and least-privilege access
  • Data ownership, export and deletion on exit
  • Incident response and who you call
  • Insurance, references and company records

Ask for the capability statement and you will get the documents, not a webinar.

03 · Professional services & growing SMB

You have outgrown “ring the IT guy”.

Most firms between 20 and 200 people are running IT on someone's memory, a shared spreadsheet of laptops and a mobile number. That works until a client-facing deadline collides with a failing device. The desk gives you the record that memory was standing in for.

  • One queue for email, phone and portal requests, with a visible SLA clock
  • An asset register that answers “who has that laptop, and when does the warranty end?”
  • Onboarding and offboarding that cannot be half-done, because it runs as a checklist
  • Month-end numbers you can hand to a partner or a board without rebuilding them
Book a demo See pricing
Onboarding · new starter
New starter · professional services
Runs when HR adds a person
Automated
When A new starter is added
↓
If Role includes “client-facing”
↓
Then Order laptop, assign licence, create accounts, book security induction, notify the practice lead
  • Every step is written into the ticket history with the rule that ran
Also a good fit

If it has users, devices and a queue, the desk fits.

Retail & franchise groups

Sites that open early and cannot wait until Wednesday for a fix. Requests are raised from the shop floor and triaged against the store's own kit list.

Not-for-profits

Grant-funded teams that need defensible records and low overhead. Volunteer accounts, donated licences and end-of-grant evidence all live in the same register.

In-house IT teams

You keep the engineers; we give them the desk, the asset register and the reporting so they stop running the tooling as well as the tickets.

Schools & training providers

Term-driven surges, student devices and a strict change window. SLAs and workflows are set to the calendar rather than the other way around.

Organisations with a remote workforce

Staff across Australian states and time zones, with the same queue, the same asset record and the same reporting regardless of where the laptop is.

Teams drowning in repeat requests ELLA

If the same five issues are 60% of the queue, AI triage and a knowledge base that writes itself is where the hours come back.

The full list

Eight situations, written out properly.

This page covers the pattern. The use-case pages go further: the situation, what it costs today, the exact walkthrough we would run in a demo, and the checklist for starting.

01 · Public sector

Government & councils

Open 02 · Multi-client IT

MSPs & IT providers

Open 03 · Multi-site care

Health & clinics

Open 04 · Residential & home care

Aged care

Open 05 · K-12 & tertiary

Education

Open 06 · 20–300 staff

Professional services

Open 07 · Funded programs

Not-for-profits

Open 08 · Multi-site trading

Retail & hospitality

Open
Open the use-case explorer
How we start

Four steps, no surprises.

No lengthy discovery phase, no six-week gap before you see anything. You get a working desk, populated, and then we tune it with you.

1

Talk

Twenty minutes on your current service desk, your sites and what keeps going wrong. Bring a real request.

2

See it

We run that request through the desk live — triage, assignment, SLA, the report it lands in. No slide deck.

3

Set up

Your sites, teams, SLAs and asset register are configured. Migration of existing tickets and kit lists is included.

4

Run

Your staff are onboarded, the desk goes live, and the first month-end pack arrives without anyone assembling it.

Not sure which of these is you?

Tell us what you run today and we will say plainly whether the desk fits — including when it does not.

Talk to us See the platform
Continue exploring
Use casesEight desks, eight playbooks.PricingWhat it costs.Start a pilotScoped in writing.