Twenty minutes, your own tickets.
No slide deck and no generic demo data. You bring three real requests, or an export of last month, and we work them in your categories at your priorities — then we run the test that matters most, which is whether one tenant can reach another.
The two minutes fifty-one that replaces the first meeting.
Our own product film: the problem, the desk, what runs underneath, and who is in charge when the assistant gets it wrong.
Minute by minute, so nobody has to wonder.
This is the actual structure of the call. If you only have ten minutes, say so and we will drop straight to the isolation test and your three tickets.
Your context, not ours
Where the desk sits today, who runs it, what breaks most often, and what a good month looks like for you. No product slides.
The isolation test
We sign in as one tenant, open its records, then try to reach another tenant's. You watch the platform refuse it. This is deliberately first, because it is the question buyers actually have.
Your three tickets
We raise them through the portal, triage them, and show the assistant suggesting a priority, a category and a reply drawn from your kind of knowledge. We resolve one end to end so the report updates in front of you.
The parts that decide it
Assets and warranties, per-team deadlines, what the month-end pack looks like, and what onboarding would involve for your structure — including what we would not do.
A written scope, or a clear no
If it is a fit, you get a written scope and a price. If it is not, we say why — and there is no follow-up sequence.
Seven walkthroughs, each answering one objection.
These are the scripted demonstrations we have built and rehearsed. Name the one that matches your worry and that is where the call starts.
“Who touched that record?”
An audit is coming and the team has been asked to prove isolation.
Open it Walkthrough 02“Two clients, one new starter”
The new client wants a portal, a service catalogue and asset tracking this week.
Open it Walkthrough 03“The clinic printer is down at 8am”
Labels must print before the 8:10 appointments.
Open it Walkthrough 04“Knowledge that outlives the technician”
The knowledge in one person's head needs to be usable by the people who remain.
Open it Walkthrough 05“Devices have a life”
A defensible replacement plan before the next semester.
Open it Walkthrough 06“Nobody knows when Sam started”
New starters to be productive on day one, without panic.
Open it Walkthrough 07“Which program paid for that laptop?”
A defensible answer before the acquittal report is due.
Open it Walkthrough 08“Three sites, same printer fault, one supplier”
Stop paying for the same fault three times.
Open itThree things, and any one of them is enough.
Bring this if you have it
- Three real requests, screenshots or a description — the awkward ones are more useful
- An export of last month's tickets (CSV is fine, and nobody outside the call sees it)
- Your asset or device list, however messy, if assets are the part you care about
And one sentence
- What currently annoys you most about your desk
- Who has to approve a change of system, and what they will ask
- Whether you want to run the desk or have it run for you
Anything you send us for a demo is used for that call and nothing else, and is deleted on request. See the privacy notice.